Refund Policy

Refund Policy 

Effective Date: July 21, 2025 

At Global Gems PH, customer satisfaction is our top priority. Please review our refund policy below: 

Personalized Items 

• Because our jewelry is custom-made (e.g., name necklaces, heart necklaces, bar necklaces), refunds are generally not available unless there is a manufacturing defect or error on our part. 

Manufacturing Defects / Wrong Item 

• If your order arrives damaged, has a manufacturing defect, or you received the wrong item, please get in touch with us within 48 hours of delivery. 
• To request a refund or replacement, email us at info@globalgemsph.com with: 
• Your order number 
• Photos of the item and packaging 
• Description of the issue 

Approved Refunds 

• If approved, we will process your refund or send a replacement at no extra cost. 
• Refunds are issued to your original payment method. Processing times may vary depending on your payment provider. 

Non-Refundable Situations 

• Change of mind or incorrect information provided by the customer 
• Orders returned without prior approval 
• Requests made after 48 hours of delivery 

Contact Us 

For any questions or to request a refund, contact: 
Email: info@globalgemsph.com