FAQs
Frequently Asked Questions
1. How do I order from Global Gems PH?
Simply browse our website, choose your jewelry design, and provide the required personalization details. Place your order and pay the 50% downpayment to confirm.
2. Do you require a downpayment?
Yes, a 50% downpayment is required. The remaining 50% can be paid via Cash on Delivery (COD) or before shipping.
3. How long does production and delivery take?
Personalized jewelry takes 14–21 business days to produce. Shipping takes 2–5 business days after your item is dispatched.
4. Can I cancel or change my order?
Cancellations or changes can only be made before production begins. Once production starts, changes or cancellations are no longer allowed.
5. Do you accept returns or refunds?
Due to the personalized nature of our jewelry, we only accept returns or refunds for items with manufacturing defects or errors on our part. Please contact us within 48 hours of receiving your item.
6. How do I track my order?
We’ll email or text your tracking number once your order has shipped.
7. What payment methods do you accept?
We accept bank transfers, GCash, and other local payment methods. For the remaining balance, you may also choose Cash on Delivery.
8. Do you ship outside the Philippines?
At this time, we ship only within the Philippines.
9. Is my personal information safe?
Yes. We value your privacy and use secure payment channels. For details, see our [Privacy Policy].
10. Who can I contact for help?
For any questions, email us at info@globalgemsph.com or message us on our official social media pages.